FAQ’s

Do I need a referral?
No, as we not registered with Medicare, you do not need a referral to see us. Contact us via our contact page to get in touch and see how we can help

Do you offer Medicare rebates?
We do not offer Medicare rebates and full payment is required upon the receipt of your invoice.

Are you registered with any Health Funds?
We are registered providers with Bupa, Medibank and AHM. Our provider numbers are available on request.

What are your working hours?
We offer appointments between Tuesday-Friday, with late slots on Tuesday and Thursday evenings. We are shut on Mondays and the weekend.

Do you offer emergency appointments?
We do not operate a 24/7 support, so if you are in need of urgent help please contact your nearest emergency department. Other useful numbers are: LifeLine 24/7 support 13 11 14, Beyond Blue 24/7 on 1300 22 4636. We will do our utmost to offer you the earliest appointment we have if you indicate you do need an urgent slot.

How do I pay?
We will send you an invoice on the day of your consultation. This is payable by bank transfer or credit/debit card. We also offer automated payments, where we securely store your card details and debit you after your session, so you can fully concentrate on your treatment and leave the admin to us.

What is your cancellation policy?
We understand life is unpredictable and at times there are circumstances beyond your control where you cannot attend your appointment. If there is a genuine emergency please get in touch as soon as you can. We require 24 hour notice if you need to cancel. If we receive the cancellation notice less than 24 hours prior to your appointment we will charge 50% of the cost.